Author: Megan Younkin, Consultant
Fleet manager, dispatcher, driver manager, fleet supervisor, business leader …
Who will your driver interact with most when they are on the job?
Whoever it is, introduce that person to your new driver a week before orientation – either in person or by telephone.
Put a face to the job.
Begin the relationship.
Break the ice.
People work for people, not companies. The company image and brand are important, but it’s the person on the other end of the radio line that cares for the driver, and meets his needs, that will keep him engaged and loyal.
Repeatedly, our research shows us who your strong fleet managers are, and specifically in what areas. It also shows us which managers may require more training and or development.
Ranked number 5 in the tipping point that causes drivers to leave, your fleet managers are a factor you can control.
About the Author:
Megan Younkin, People Element's Director of Consultant, has over 10 years experience analyzing client-specific surveys and interpreting the results for clients in several industries. Her trucking clients range in size from 200 to more than 15,000 trucks, including dry van, refrigerated, flat bed, and tankers. She works with leadership to improve the effectiveness of company drivers, lease purchase operators, owner operators, and independent contractors. Megan has been asked to speak at transportation conventions across the country on topics such as driver retention and taking driver satisfaction data to action. With her clients, she implements various People Element assessments and surveys, analyzes the results to find data trends, make recommendations for improvement, and provide tools that help to reduce driver turnover.